FAQ
Frequently asked questions
FAQ
Frequently asked questions
To buy cryptocurrencies at a stationary exchange office, simply visit our branch of the Treasury Mint and make a transaction in PLN cash. The process is fast, secure and anonymous. We offer Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) and stablecoins (USDC) at competitive rates. The exchange is carried out without unnecessary formalities - all you need is cash and the transaction is carried out immediately. Our exchange office provides full security and transparent conditions, with no hidden fees. If you want to check the current rate, contact us or visit our outlet.
Yes, buying cryptocurrencies at a cryptocurrency exchange office is completely secure. We process transactions directly on the spot, which eliminates the risk of online fraud. Our branch of the Treasury Mint offers transparent exchange terms, no hidden fees and favorable rates. Cash and cryptocurrencies are transferred immediately, which ensures full control over the transaction. In addition, we follow all the required security procedures, and our employees provide assistance at every stage of the exchange. If you are looking for a fast and secure purchase of Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, visit our branch of the Treasury Mint.
The following documents may be required to purchase cryptocurrencies at an exchange office: an ID card or passport, as well as declarations of registered address and origin of funds. These requirements depend on the amount of the transaction and applicable anti-money laundering (AML) regulations. For smaller amounts, the purchase of cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC is often done without additional paperwork. For higher transactions, documentation of the source of funds may be required. If you have questions about a specific transaction, please contact our advisor and we will be happy to provide detailed information.
No, the purchase of cryptocurrencies in our stationary exchange office does not require registration. The transaction takes place directly on the spot, allowing you to quickly and conveniently purchase Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC. Depending on the amount of the exchange, documents may be required in accordance with anti-money laundering (AML) regulations. For smaller transactions, no additional paperwork is needed - cash in PLN is sufficient. Thus, our exchange office provides a simple, secure exchange of cryptocurrencies at attractive rates.
There are no rigid transaction limits at our stationary cryptocurrency exchange - you can buy and sell any amount of Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) and USDC. For larger amounts, we recommend contacting us in advance so that we can prepare the appropriate amount of cash or cryptocurrencies for exchange. This will ensure that the transaction goes smoothly and without delays. We care about the safety and convenience of our customers, so larger transactions are completed in a comfortable environment. If you are planning to exchange a large sum, contact us to arrange the details and get the best exchange terms.
Yes, you can buy cryptocurrencies for cash in PLN at our stationary exchange office. We offer Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) and USDC stablecoins at attractive rates. The purchase process is fast and secure - all you need to do is visit our branch of the Treasury Mint, hand over your cash and provide the address of your cryptocurrency wallet. The transaction is carried out immediately, without unnecessary formalities. For larger amounts, we recommend contacting us in advance to ensure a smooth exchange. If you are looking for a reliable and convenient way to buy cryptocurrencies, our exchange office is the perfect solution.
Popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), stablecoin USDC and ARI10 are available at our stationary cryptocurrency exchange. We offer competitive exchange rates and provide full transaction security. The purchase of cryptocurrencies is done quickly and without unnecessary paperwork, and all transactions are processed immediately. Our cryptocurrency exchange office provides convenient exchange of cash for cryptocurrencies and the opportunity to buy or sell selected digital currencies. If you want to know the current rates or make a transaction, feel free to contact us or visit our outlet.
Yes, the rates for cryptocurrencies at our stationary exchange office are very favorable. We offer the lowest prices on Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), USDC and ARI10, so our customers can enjoy attractive exchange terms. Our cryptocurrency exchange office regularly updates rates to reflect current market trends, while ensuring minimal fees and no hidden costs. In addition, transactions are processed instantly, providing convenience and security. If you want the best exchange rate for cryptocurrencies, our exchange office is the perfect place to buy and sell.
Fees for buying cryptocurrencies in our stationary exchange office is a commission for the execution of transactions. The amount of the commission depends on the value of the transaction.Our commissions are competitive and transparent - we do not use hidden fees. We always inform customers of the total cost of the exchange before making a transaction to ensure full transparency. If you have any questions about the detailed fees, please contact us or visit our branch of the Treasury Mint.
Yes, you can sell cryptocurrencies at our stationary exchange office. We offer the possibility to sell Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), USDC and ARI10. The selling process is fast and secure - just bring your cryptocurrencies and the transaction will be processed immediately. We provide competitive rates and no hidden fees. If you want to sell your cryptocurrencies, visit our exchange office and our staff will help you through the entire process. We care about the safety and convenience of our customers, providing transparent terms of exchange. The payment is in cash in PLN.
The transaction of buying cryptocurrencies in our exchange office usually takes about 25 minutes. The whole process is fast and hassle-free - once the cash is delivered and the wallet address is provided, the transaction is completed immediately. Depending on the amount of the transaction, the time may vary slightly, but we always do our best to make the exchange smooth and without delays. Our exchange office offers competitive rates on Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), USDC and ARI10, and transactions are carried out in full security and transparency. If you have questions, feel free to contact us!
Yes, we offer assistance in setting up online ARI10 cryptocurrency wallets at our desktop exchange office.
Hardware wallets are a secure way to store cryptocurrencies, as they store private keys offline, minimizing the risk of hacking attacks.
Our staff will help you choose the right wallet to fit your needs and guide you through the entire setup process. This way you can safely store your cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, giving you full control over your funds.
No, buying cryptocurrencies at our stationary exchange office is not fully anonymous. In accordance with current anti-money laundering (AML) and counter-terrorist financing laws, a KYC (Know Your Customer) process is required.
This means that for transactions above a certain value, you will be required to provide identification documents, such as an ID card or passport, and other required documents, such as a statement of residence and the origin of the funds.
This ensures full compliance and security of transactions.
KYC also helps protect customers from fraudulent activities and scams.
Our stationary cryptocurrency exchange offices are open Monday through Friday from 9:00 a.m. to 5:00 p.m. If you would like to buy or sell cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, we welcome you on business days during opening hours.
No, our stationary exchange offices do not offer professional investment advice on cryptocurrencies. However, our staff will be happy to talk to you about the current state of the cryptocurrency market, the latest projects and trends in the industry.
We can share general information about popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, but please note that our discussions do not constitute investment advice.
We always recommend consulting a professional financial advisor for investment decisions.
Yes, you can buy cryptocurrencies at our stationary exchange office without having a bank account. All you need to do is come with cash and we will make an exchange transaction for the cryptocurrencies of your choice, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC.
If you do not have a cryptocurrency wallet, we will set up an ARI10 wallet for you to deposit your cryptocurrencies into. Thus, we provide a convenient and secure way to purchase and store cryptocurrencies without the need for a bank account.
No, our stationary exchange offices do not accept card payments for cryptocurrencies.
Transactions are made only with cash in PLN. This makes the exchange process fast, safe and simple.
If you want to buy or sell cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, you just need to bring cash.
Accepting cash allows us to provide favorable rates and flexibility in processing transactions.
Buying cryptocurrencies at a land-based exchange office differs from buying online in several respects:
Security: At a stationary exchange office, transactions take place in person, which provides greater security compared to online platforms, where cyberattack threats can occur.
Transaction assistance: At a stationary exchange office, our staff is available on-site to assist with the transaction, answer questions and address any concerns. For online purchases, the process is automatic and assistance is only available in the form of technical support.
Customer Service: At a land-based exchange office, we offer face-to-face customer service, which allows us to deal with each customer individually and resolve issues more quickly. Online, customer service can be less personal and done remotely.
Cash transactions: Stationary exchange offices allow the sale and purchase of cryptocurrencies for cash, which is a great convenience for people who do not use electronic banking or who value the anonymity and simplicity of such a form of payment.
The choice between stationary and online exchange offices depends on the customer's preference - stationary provides full assistance and security, while online offers greater convenience and speed of transactions.
Yes, our onsite exchange offices offer cryptocurrency exchange services for fiat currencies, including exchanging cryptocurrencies for USDC on the Ethereum (ETH), Polygon (POL) and Base networks.
This allows you to easily and securely exchange your cryptocurrencies for stable currencies such as USDC, which are widely accepted on various platforms and exchanges.
We process transactions quickly and securely, and our staff is available to help you with every step of the exchange.
Currently, buying cryptocurrencies in our stationary exchange office on weekends is not possible during standard opening hours. Our outlet operates from Monday to Friday during fixed hours, so we only process all transactions on business days. If you are planning to purchase Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, we welcome you during the week. In exceptional cases and for larger transactions, it is possible to make an individual appointment - for this purpose, please call the exchange office staff in advance.
Stationary exchange offices do not provide formal training on cryptocurrencies, but as part of our day-to-day service, we offer support and basic instruction for those who are new to cryptocurrencies. Our staff will be happy to explain how buying and selling cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or stablecoin USDC works, as well as help you set up and configure your cryptocurrency wallet. If you're looking for professional courses and certified training, it's a good idea to look for outside educational sources.
You can easily verify the credibility of our stationary cryptocurrency exchange as we are a branch of the Treasury Mint, the largest gold dealer in Poland.
The Treasury Mint is a listed company, which ensures its transparency and stability. Thus, you can be sure that our transactions are safe, and that our company operates in accordance with applicable laws.
In addition, our long-standing presence in the market and professionalism in serving customers testify to our reliability and credibility.
No, our fixed exchange offices do not offer direct cryptocurrency storage services. However, we do help our clients set up secure cryptocurrency wallets where they can store their funds.
We offer support for setting up online wallets that provide additional protection against cyber threats. This way, you can be sure that your cryptocurrencies are stored securely.
No, in our stationary exchange office you can buy cryptocurrencies only for Polish zloty (PLN). Transactions are made only in this currency, which allows you to make the exchange quickly and safely.
If you want to buy cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, just bring cash in PLN.
The most popular cryptocurrencies available at our stationary exchange offices are:
Bitcoin (BTC) - the oldest and most recognized cryptocurrency,
Ethereum (ETH) - the second largest cryptocurrency, known for its smart contract technology,
Binance Coin (BNB) - a cryptocurrency linked to the Binance exchange, used to reduce transaction fees,
USDC - stablecoin based on the US dollar, providing stability of value,
ARI10 - a cryptocurrency we also offer in our exchange, customized for the Polish market.
You can exchange these cryptocurrencies for cash at our exchange office, providing you with fast and secure access to the cryptocurrency market.
Yes, our fixed exchange offices offer services for companies that want to invest in cryptocurrencies. We provide comprehensive transaction services, advice and assistance in setting up cryptocurrency wallets. This allows companies to safely invest in popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC.
We also offer assistance in exchanging fiat currencies for cryptocurrencies and in storing assets in secure wallets.
We are ready to customize our services to meet the individual needs of companies and provide full support at every stage of investment.
No, in our stationary exchange office every transaction of cryptocurrency purchase requires identity verification. This is in accordance with the law and KYC (Know Your Customer) procedures, which are designed to ensure transaction security and prevent money laundering and terrorist financing. To make a purchase, you will need to present your ID or passport and other required documents.
The minimum amount for purchasing cryptocurrencies in our stationary exchange offices is PLN 100. This makes it easy for you to start your adventure with cryptocurrencies, investing already a small amount. We offer you the opportunity to buy popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) and USDC without investing large sums.
Yes, our Treasury Mint branches offer promotions for the purchase of cryptocurrencies. We regularly hold a variety of promotions that allow customers to take advantage of more favorable terms when purchasing cryptocurrencies.
Promotions may include reduced transaction commissions, bonuses when purchasing certain cryptocurrencies, or other benefits.
We encourage you to follow our offers and contact us for details on current promotions.
No, in our stationary exchange office we do not accept payment for cryptocurrencies via bank transfer. Transactions are processed only with cash in PLN. As a result, the process of buying cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC is fast and without unnecessary paperwork.
Stationary exchange offices do not provide consulting services or investment advice on cryptocurrencies. This means that we do not make recommendations on the purchase of specific cryptocurrencies or assess investment risks. Our job is to safely execute transactions for the purchase and sale of cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, and to provide professional service at every stage of the exchange. Instead, we can answer technical questions and explain how the entire process of buying or selling cryptocurrencies works in practice.
Buying cryptocurrencies at our stationary cryptocurrency exchange office, which is a branch of the Treasury Mint, involves minimal risk, as we comply with all applicable laws and ensure secure transactions.
We operate in full compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, which ensures the safety of our clients.
All transactions take place in a transparent manner, and our services are based on a solid legal foundation, which eliminates the risk of fraud.
In addition, we offer support in setting up secure cryptocurrency wallets, which further reduces the risk of losing funds.
Yes, our desktop exchange offices offer services to exchange one cryptocurrency for another. Thus, after purchasing a cryptocurrency and transferring it to the corresponding wallet, we have the opportunity to exchange it for other cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC. This service allows us to flexibly manage our cryptocurrency wallet and adapt our investments to the changing market.
Yes, you can buy cryptocurrencies at our stationary exchange office without an appointment. We provide a fast and convenient process of buying cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, without the need for an appointment. All you have to do is come to our location, where our team will help you complete the transaction.
Stationary exchange offices do not offer dedicated services for novice investors in the form of advice or consultation, but they are a friendly place for those starting their adventure with cryptocurrencies. When you visit, you can count on technical support - we help you complete your first transactions, explain how buying and selling cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC works, and help you set up a cryptocurrency wallet. Although we do not provide investment services, our staff will be happy to answer basic questions and guide you through the entire exchange process.
Yes, buying cryptocurrencies at our cryptocurrency exchange office is fully legal. We operate in accordance with the applicable laws in Poland, adhering to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. As a result, we ensure transaction security and compliance with AML and terrorist financing regulations. Our services are provided in full compliance with the law, which gives our clients confidence and comfort when purchasing cryptocurrencies.
KYC (Know Your Customer) procedures at stationary cryptocurrency exchange offices are designed to ensure regulatory compliance, as well as transaction security and anti-money laundering (AML). The basic requirement is to show a valid identity document - an ID card or passport. The customer must also fill out a statement about his registered address and the origin of the funds.
For higher-value transactions, the exchange office may additionally require documents confirming registered address (e.g., utility bill) and documenting the legal source of the funds (e.g. income certificate, sales contract, inheritance).
KYC procedures are mandatory and necessary to complete transactions at a cryptocurrency exchange, whether you want to buy Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), USDC or other cryptocurrencies.
Stationary exchange offices do not offer direct exchange of cryptocurrencies for precious metals, such as gold or silver. The process is carried out in two stages: first the customer sells the cryptocurrency (e.g. Bitcoin, Ethereum, BNB, USDC) and receives payment in PLN, and then purchases the precious metal for cash. With this solution, it is possible to quickly and safely convert digital assets into physical, stable forms of investment. Our exchange office allows immediate implementation of both stages of the transaction, offering full discretion, favorable rates and professional service.
No, our stationary exchange offices do not offer the possibility to buy cryptocurrencies at night. Our opening hours are usually Monday through Friday, from 9:00 a.m. to 5:00 p.m. You are welcome to visit us during these hours to complete your transaction.
No, our desktop exchange offices do not offer direct cryptocurrency security consulting services. However, we are happy to share general information on safe storage of cryptocurrencies and offer assistance in setting up hardware wallets that provide a high level of security.
We encourage you to use our services to help you invest safely in cryptocurrencies.
The most common scams for buying cryptocurrencies at land-based exchange offices are:
Buying from bogus online exchange offices - Scammers often create websites that look like legitimate exchange offices, offering attractive rates. After depositing, customers lose their money and the site disappears,
Buying cryptocurrencies based solely on hype - Some investors may be drawn into buying cryptocurrencies that are promoted primarily on the basis of emotion or popularity, rather than actual value. Such investments can lead to large losses when interest wanes.
To avoid such scams, always use trusted and licensed stationary exchange offices that follow KYC and AML procedures.
We operate in accordance with the law and ensure the security of every transaction.
Yes, our stationary exchange offices offer private key storage services. We have special lockers where you can safely store hardware wallets such as Ledger, providing protection against loss or theft. This is an excellent option for those who want to keep their cryptocurrencies and private keys fully secure.
Yes, you can buy cryptocurrencies directly to your hardware wallet at our desktop exchange office. We help you complete the transaction, and the purchased cryptocurrencies are securely transferred to your hardware wallet. It's a convenient way to store your cryptocurrencies in a secure and cyber-proof way.
Yes, after buying cryptocurrencies at our fixed exchange office, you have the option to resell them. You can sell the cryptocurrencies back to the exchange office, and the transactions are carried out according to the current exchange rate. We offer flexibility so that you can adjust your investments to the changing market situation.
AML (Anti-Money Laundering) procedures at our stationary exchange offices include several steps to comply with the law and prevent money laundering.
Required documents are:
ID and/or passport,
Confirmation of registered address,
Confirmation of origin of funds,
Personal questionnaire.
These steps are necessary to carry out a transaction at our stationary exchange office in accordance with applicable regulations.
Yes, you can buy stablecoins, including USDC, on the Ethereum (ETH), Polygon (POL) and Base networks at our desktop exchange. We offer a fast and secure process for buying stablecoins, which are stable cryptocurrencies ideal for storing value and easy transfer on the blockchain.
No, we do not support Blik payments in our stationary exchange offices. We only accept cash in PLN.
No, we do not offer the option of buying cryptocurrencies on installments in our stationary exchange offices. Transactions are processed in full, payable in cash or by bank transfer.
Yes, the purchase of cryptocurrencies in our stationary exchange office is taxable. We work with an accounting firm that can help you settle the tax on cryptocurrencies. We offer settlement support so that you can make your purchase and settle any tax in full compliance.
To make sure that a stationary exchange office operates legally and is not a scam, it is worth carefully verifying its data. First of all, check whether the company is listed in official registers, such as KRS (National Court Register) or CEIDG (Central Register and Information on Economic Activity). Pay attention to the company's Tax Identification Number (NIP), Business Identification Number (REGON), company name, and any connections with other legitimate entities - such as reputable companies in the financial or investment industry. It is also good practice to check online reviews, business history and the physical presence of the exchange office in the location. Legally operating cryptocurrency exchanges, offering BTC, ETH, BNB or USDC exchange, operate in accordance with the law, carrying out transactions in full transparency and compliance with KYC and AML procedures.
Stationary exchange offices usually offer only the top cryptocurrencies, i.e. those with the highest volume and market confidence. The most common are: Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), stablecoin USDC and other widely recognized tokens. Less popular cryptocurrencies, so-called low-capitalization altcoins, are usually not handled due to their volatility, risk and limited liquidity. The exchange offices focus on providing security, stable rates and professional service, so the offerings are focused on proven and most widely used digital assets.
Yes, the exchange may refuse to sell cryptocurrency if the customer does not pass the KYC (identity verification) process or if fraud, money laundering or other illegal activity is suspected. Transaction security and compliance are our top priority.
Yes, you can exchange cryptocurrencies for cash at a stationary exchange office. For larger amounts, we recommend making an appointment in advance to ensure that enough cash is available.
Currently, stationary exchange offices do not offer a dedicated service for buying cryptocurrencies as gifts. Transactions must be made in the name of the person making the purchase, in accordance with current KYC and AML regulations. This means that the purchase of a cryptocurrency (e.g. Bitcoin, Ethereum, BNB, USDC) must be linked to a specific wallet belonging to the person making the purchase. However, this doesn't mean that you can't later give the purchased cryptocurrency as a gift - you can transfer it to another wallet as a private transfer, but the purchase transaction itself must be made in your name.
Stationary cryptocurrency exchange offices do not offer dedicated mobile apps for booking transactions, but they do provide a convenient way to make an appointment through a call center. After contacting the staff, a transaction appointment can be booked, and the customer will be prioritized in the queue as soon as the current customer is served. This form of appointment booking avoids long waits, and at the same time provides convenience and confidence that the transaction will be completed at a convenient time. As a result, users can effectively plan their cryptocurrency purchases and sales without having to wait in line for long periods of time.
It is not possible to negotiate cryptocurrency rates at fixed exchange offices, as rates are determined by current market quotations and depend on demand and supply. On the other hand, for larger transactions, it is possible to negotiate commissions, which can favorably affect the final cost of buying or selling cryptocurrencies. In addition, stationary exchange offices offer safe and convenient methods of transactions, including assistance in selecting suitable cryptocurrency wallets, making them an attractive option for those who prefer physical contact and the certainty of their transactions.
The lowest commissions in stationary exchange offices start at 1%, but their final amount is determined individually at the time of creating a transaction. The level of commission is influenced by many factors, such as the value of a single exchange, the total sum of the client's previous transactions (i.e. the so-called cumulative turnover), current market conditions and the type of cryptocurrency (e.g. Bitcoin, Ethereum, BNB, USDC). For larger or regular transactions, it is possible to negotiate commissions, which allows for even more favorable exchange conditions. Stationary exchange offices offer transparent rules and no hidden fees, making each transaction fully transparent.
No, buying cryptocurrencies at a stationary exchange office is not anonymous, regardless of the amount of the transaction. Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) identity verification procedures are in place, requiring customers to show proof of identity and provide additional information, such as the source of funds. Whether you buy a small amount of cryptocurrencies or a larger sum, stationary exchange offices must comply with the law and report suspicious transactions to the relevant financial institutions. If you want a safe and legal transaction, it's best to use the services of a reputable exchange office that operates in accordance with current regulations.
No, currently land-based exchange offices where you can buy or sell cryptocurrencies do not offer loyalty programs. However, it is worth remembering that exchange offices offer other forms of service, such as assistance in buying cryptocurrencies, advice on hardware wallets, and the possibility of negotiating commissions for larger transactions. Users can count on professional service and transaction security, which makes the use of a stationary exchange office still the preferred method for those looking for a reliable cryptocurrency exchange service.
The purchase of cryptocurrencies at a stationary exchange office is done almost instantly. Once the identity verification and payment is completed, the cryptocurrencies are sent directly to the customer's designated wallet. Thanks to this fast transaction at our exchange office in Poland, customers can enjoy easy and secure purchase of cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), BNB, USDC and others. Our onsite staff guarantees quality service, secure transactions and full cryptocurrency support.
Currently, you can only buy cryptocurrencies at the stationary exchange office for PLN. In the future, there are plans to add payment options in foreign currencies such as pounds, dollars or euros, which will allow a wider choice for international customers.
Yes, fixed exchange offices also offer an online version. Through the platform available at www.mstrade.online, customers can make cryptocurrency transactions online. The online version provides convenient access to cryptocurrency exchange services, allowing easy purchase, sale and exchange of popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), USDC, and others. The online platform also offers the opportunity to take advantage of similar features to those of land-based exchange offices, providing security and convenience in use.
Cantors do not offer direct investment advice on choosing cryptocurrencies to buy. However, they can provide general information about the available cryptocurrencies, explaining what each token is, how they work and their use in the market. Customers can get general advice on popular cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH) or Binance Coin (BNB) at exchange offices, but the final investment decision is up to the investor himself.
Yes, you can buy cryptocurrencies for a company at a stationary exchange office. In this case, the relevant documents related to the company will be required, such as: 1. proof of identity of the company owner - usually a passport or ID card, 2. company registration documents - e.g. KRS, REGON, NIP, 3. confirmation of the company's address - e.g. an invoice or other document with the registered office address, 4. confirmation of the origin of the funds - documents that can show where the funds for the purchase of cryptocurrencies come from. It is worth contacting the exchange in advance to make sure that they have all the necessary procedures and required documents for such a transaction.
Yes, stationary exchange offices offer the possibility of sending cryptocurrencies directly to the wallet of the person who makes the purchase. After the transaction, the cryptocurrencies are sent to the cryptocurrency wallet specified by the customer. This is a convenient option that allows the funds to be transferred immediately and securely to a private wallet, ensuring full control over the cryptocurrencies held.
No, it is not possible for a third party to purchase cryptocurrencies in a stationary exchange office. The transaction must be done in person by the customer, who will own the cryptocurrencies once they are purchased. This requires full verification of the customer's identity and compliance with KYC (Know Your Customer) procedures.
Yes, stationary exchange offices can accept payment from the Revolut wallet, which is used to handle transactions for buying and selling cryptocurrencies. It is important that the transaction is directly related to the exchange of cryptocurrencies, and Revolut is used as a source of funds.
Yes, moneychangers help with the setup of a cryptocurrency wallet, but the support is mainly for the ARI10 wallet - a tool with which employees are familiar and can provide full technical support. If a customer needs help setting up or operating an ARI10 wallet, the exchange's staff will guide them through the entire process, step by step, helping with installation, account creation, saving the security key and basic operation. For other wallets, such as Ledger, MetaMask or Trust Wallet, assistance may be limited. For this reason, we recommend using ARI10 when buying or selling cryptocurrencies at a land-based exchange.
Yes, you can check the exchange rate history of cryptocurrencies at a stationary exchange office. Cantors can provide exchange rate history for the cryptocurrencies you are interested in, allowing you to better understand price changes and make more informed investment decisions.
Yes, you can exchange cryptocurrencies for gold at a stationary exchange office, but this is done in two stages. First, you sell the cryptocurrency of your choice - such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC - and receive payment in gold (PLN). Then, in the same visit, you can immediately use these funds to purchase investment gold. This makes the process fast, safe and fully compliant with current regulations. We offer attractive rates, full discretion and expert advice on the selection of gold products, making such an exchange a convenient way to diversify your investment portfolio.
No, stationary exchange offices usually do not offer transaction insurance. All transactions take place at the customers' own risk, so it is advisable to be cautious and make sure you choose a proven and reliable exchange office that provides adequate security measures for the storage and transfer of cryptocurrencies.
Yes, the exchange can block a transaction if there is any suspicion of fraud, lack of KYC (Know Your Customer) verification, incorrect data or other non-compliance with security procedures. This can also occur in case of non-compliance with regulations or because of suspicions of money laundering or terrorist financing. In such situations, the cantor may stop the transaction until the matter is cleared up.
Popular cryptocurrencies such as: BTC (Bitcoin) - the oldest and most recognized cryptocurrency, ETH (Ethereum) - the second largest cryptocurrency, known for its smart contracts, BNB (Binance Coin) - the cryptocurrency of the Binance exchange, used to reduce transaction fees, USDC (USD Coin) - stablecoin pegged to the US dollar, popular for transactions, ARI10 - a less popular cryptocurrency, often offered by local exchange offices as an alternative. Exchange offices may also offer other cryptocurrencies depending on market demand and available options, and their offerings may change depending on market conditions.
No, it is not possible to exchange cryptocurrencies for a bank transfer at a stationary exchange office - transactions are made only in cash. This means that after the sale of a cryptocurrency, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, the client receives the funds in Polish zloty (PLN) directly in hand. This form of withdrawal ensures speed, full control over the transaction and no waiting for the funds to be credited. If you are interested in selling cryptocurrency with withdrawal to a bank account, it is worth considering online platforms, while a stationary exchange office is an option for those who prefer direct, personal service and cash withdrawal.
No, land-based exchange offices usually do not handle NFT (Non-Fungible Tokens) transactions. Exchange offices mainly focus on exchanging traditional cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), or stablecoins. NFTs, which are unique digital tokens, have their own specific platforms and exchanges dedicated only to them.
Yes, it is possible to purchase cryptocurrencies on a contract basis at a stationary exchange office. This usually involves a formal process, which may include signing the appropriate documents and going through KYC (Know Your Customer) procedures. With a contract, the transaction is more formalized, which can be useful when buying larger amounts of cryptocurrencies or for corporate purposes.
Stationary exchange offices process cryptocurrency transfers immediately, as soon as the transaction is made. The transfer is made without delay, which means that the cryptocurrencies are sent to the designated wallet as soon as the purchase process is completed. However, it should be noted that the transfer time of cryptocurrencies also depends on the load on the blockchain network on which the transaction takes place.
No, it is currently not possible to pay for cryptocurrencies with a credit card at a fixed exchange office. However, in the future, we are planning to expand our cryptocurrency exchange to support near-field contactless (NFC) payments. This means that customers will be able to make transactions using credit cards or other NFC methods, making the process of buying cryptocurrencies easier.
Yes, the cantors work with an accounting firm that can help with cryptocurrency taxes. We offer support in tax calculations and preparation of relevant documents, which makes it easier for clients to correctly settle their taxes. Cooperation with an accounting office ensures full tax compliance, which is especially important when investing in cryptocurrencies.
Yes, a stationary cantor can stop a transaction due to suspicions related to anti-money laundering (AML). If there is any doubt about the legitimacy of the source of funds, the identity of the customer or the expediency of the transaction, the cantor is required to conduct a thorough verification. This may include additional questions, requesting documents proving the source of funds, or other steps to make sure the transaction does not violate anti-money laundering regulations.
No, buying cryptocurrencies over the phone is not possible - all transactions must be completed in person at a fixed exchange office. This requirement stems from current laws, including KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures, which require the customer to be present in person and verify identity before a transaction can take place. This ensures that every exchange - whether it's Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC - is safe, compliant and carried out in a fully professional manner. If you are planning to make a purchase, you are welcome to visit the exchange during its operating hours.
Yes, you can buy cryptocurrencies on behalf of a company at a stationary exchange office. In this case, you will need to present the relevant company documents, such as a VAT number, KRS or power of attorney, to conduct the transaction in the company's name.
No, you can't buy cryptocurrencies through a third party at a stationary exchange office. The transaction must be carried out directly by the person who purchases the cryptocurrencies to ensure compliance with identity verification (KYC) regulations.
No, the stationary exchange office has no insight into your previous transactions unless they are linked to your account in the exchange office system. For anonymous transactions that do not require registration or verification, the cantor does not have information about your previous transactions. However, if you use services related to your account or exchange larger amounts, the cantor may have access to your transaction history as part of your operations.
No, a stationary exchange office does not impose additional fees for large transactions unless it is due to internal regulations or legal requirements. However, additional verification procedures related to AML (anti-money laundering) or KYC (know your customer) rules may be required for large transactions. Such procedures, however, do not incur additional fees, but may affect transaction processing times.
No, it is not possible to collect purchased cryptocurrencies in installments at the stationary exchange office. Once a purchase is made, cryptocurrencies are transferred to the designated wallet immediately or according to established procedures, but they cannot be collected in parts.
Yes, fixed exchange offices cooperate with the ARI10 cryptocurrency exchange. Through this cooperation, customers can use the ARI10 exchange to easily trade cryptocurrencies and exchange them for other digital assets. This cooperation enables smoother transactions both at the exchange and online.
Yes, a stationary exchange office may require the source of funds, especially for larger transactions. This is part of KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to ensure compliance with anti-money laundering and anti-terrorist financing laws. Such information may include documents proving the source of income, such as employment contracts, bank statements or invoices.
No, you cannot buy cryptocurrencies through an intermediary at a stationary exchange office. The transaction must be carried out directly by the person making the purchase, in accordance with KYC and AML requirements.
Yes, a stationary exchange office is required to report transactions that exceed €15,000 to the General Inspector of Financial Information (GIIF), in accordance with anti-money laundering and anti-terrorist financing (AML) regulations. Transactions below this amount are not automatically reported, but can be monitored for suspected illegal activity.
No, land-based exchange offices do not offer voucher sales of cryptocurrencies. All transactions are carried out directly - once a purchase is made, the cryptocurrency, such as Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC, is immediately transferred to the customer's designated cryptocurrency wallet. This form of transaction provides greater security, full control over funds, and compliance with identity verification (KYC) regulations. If you are looking to purchase cryptocurrency as a gift or with deferred use, you can purchase funds for your wallet and later transfer them to the person of your choice yourself.
Yes, you can exchange cryptocurrencies for other assets, such as gold or silver, at a stationary exchange office, but the process takes place in two stages. First, you make a sale of a cryptocurrency - for example, Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB) or USDC - and receive payment in gold (PLN). Then, using the cash you receive, you can immediately purchase precious metals in physical form, such as investment gold bars or bullion coins. This is a convenient and legal solution for people who want to diversify their investment portfolio, moving from digital assets to traditional forms of capital preservation.
No, a stationary exchange office is not required to require a signed contract before a transaction. For standard cryptocurrency purchases, it is usually sufficient to execute the transaction in accordance with the applicable KYC and AML procedures. However, in some cases, especially for larger transactions or transactions for a company, the exchange office may ask for additional paperwork, but signing a contract is not a standard procedure.
Yes, it is possible to order a large amount of cryptocurrencies for a specific time at a stationary exchange office, but this usually requires an appointment and reservation in advance. It's a good idea to contact the exchange office in advance to ensure that the right amount of cryptocurrency is available at a certain time. The exchange office may ask for additional information, such as proof of identity or source of funds, especially for larger transactions.
No, stationary exchange offices usually do not offer investment advice. You can get general information about available cryptocurrencies, their functions and transactions, but exchange offices do not provide investment recommendations or help with market analysis. If you need investment advice, it is advisable to consult a professional financial or investment advisor.
